Please contact your local USPS or UPS location dependent on the shipping service your order was to be delivered by. If after contacting the shipping provider you still need assistance locating your order feel free to contact us at email@example.com and we will be happy to assist you.
Unfortunately, we cannot guarantee that your packages will arrive on the listed date once the package is in the possession of the shipping provider
Unfortunately, we have no control over custom delays but we ask that you check your tracking information for updates.
All swimwear, bodysuits, jewelry and clearance items are final sale. Refunds and exchanges are not permitted.
Items must be in their original condition – this means it must beunworn (other than for trying on), undamaged, free of makeup, pet hairs, deodorant and perfume and have all original tags attached.
Free gifts cannot be returned or exchanged.
In the rare event that you receive a damaged* item, please alert us as soon as possible and provide a photo of the damaged item. We will provide a return shipping label so that you can send your item back.
*Please note, we are not responsible for damages that occur after wearing or washing the item.
You can contact us at firstname.lastname@example.org if you need to cancel an order. Please note that orders not canceled within 3 hours are subject to a 10% restocking fee.
Need to swap a size? No problem at all – just fill in the returns form stating the item you wish to receive in place of your returned item (detailing color and size), and we’ll get this processed for you upon receipt of your return. Please note, if this new item is out of stock, you will receive store credit instead. If your exchanged item is of a higher value than your returned item, this will also be refunded in the form of store credit.
We’re unable to cover return postage costs unless your item is faulty. Customers are urged to hold onto proof of postage as we’re also not responsible for returns lost in the post. If you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we receive your return.
Yes you can get a refund to your original payment when you submit a valid return within 30 days from the date your order is delivered. Read our full return policy here.
Please allow 3 to 5 business days for us to process and finalize your return. Once your return has been received and processed a confirmation email will be sent to the email address provided upon checkout. If you have not received an email within 5 business days of us receiving the package please contact our customer service team at email@example.com and we will be happy to assist you.
Please know and understand the import rules of your country before purchasing. We cannot circumvent these rules nor can we estimate customs charges in your country. Customers are responsible for all tax & customs charges.
Pretty Brilliant packages are shipped from the US and you may therefore be charged tax and duty fees when the package arrives in your country. These charges vary depending on your location and must be paid by the recipient of the package. Whether you incur these additional fees will depend on the total cost of your order and the threshold differs per country.